Phone Support
Learn what hosting providers mean when they say "phone support".
If you've ever had a shared web hosting account before or you've dealt with any other online service, you are probably aware from your own experience that for many things it is better to talk to a live person over the phone than to exchange tickets or email messages. If you'd like to know more about a particular service before you buy it or in case something small-scale should be done, for instance, it is much easier and a lot faster to do it live. If you are able to talk with representatives by phone, it's also very likely that you're working with a real website hosting supplier, not a reseller. The level of support that you'll get by phone varies between different companies - from standard issues to experienced tech support. Usually most suppliers offer pre-sales assistance and 1st level phone support, while more complicated tech issues are managed through electronic mail and / or tickets.
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Phone Support in Shared Web Hosting
Because we have live phone support 14 hrs per day, you are able to contact us and talk with one of our customer support representatives to learn more about any of the
shared web hosting service that we offer and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your benefit, we now have telephone numbers on three continents so you can call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you are already an existing customer, you can phone us about general and billing matters, and even about some tech matters. If the issue is strictly technical or it needs more time to analyze, you should go through our ticketing system, which will allow both you and our tech support team to track the info supplied by either side.
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Phone Support in Semi-dedicated Servers
When you want more details regarding the Linux semi-dedicated servers that we provide, you will be able to call any of the three support lines that we have around the world - in the U.S.A., the UK and Australia. In this way, you're able to check ahead of time if our solutions will be suitable for your web sites. In case you are already our client and you own a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours every day about any type of billing or basic questions. For entirely technical issues you're able to use our ticketing system in order to communicate with our technical support since sometroubles simply need more time to be solved, but we can assist you over the phone with quite a lot of minor tech issues as well, saving you time and efforts.
