Customer Support Channels
A 1–Hour Response Guarantee
We provide a 60 min response time guarantee for every support ticket or e–mail that you submit to the customer care staff. We will rapidly reply to all the typical inquiries and forward the issue to our admins in case any additional assistance is required. If you make use of the Managed Servers package, we will perform any of the included server management services at a time that has been agreed upon beforehand.
A Top–Class Help Desk Service
If you need help with our Web Hosting Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do not hesitate to reach our technical support staff at any time via the ticketing system. In addition, if you require assistance managing your dedicated server, you can order the Managed Servers package, that includes OS updates every week, software installation and troubleshooting procedures, server monitoring and restarting procedures, data backup hard drive space, etc.
A User–Friendly Help Area
Every dedicated server is fitted out with our cost–free Web Hosting Control Panel, which sports an exhaustive knowledge base and a selection of instructional video tutorials. Whenever you need help working with the Web Hosting Control Panel, just click on the Videos or Help buttons in the top right corner.