One-Hour Response Guarantee
Discover much more about the 1-hour response time guarantee and exactly how you, as the client, can benefit from it.
If you ever have any questions connected to your web hosting account or if you encounter a problem with your websites, you will have to get in touch with the respective web hosting provider’s client support team. It may not matter how fast they’ll answer if you’ve got a question of a general nature, but a problem like a mishandled application update, for example, may result in your site becoming damaged or unreachable online. And the longer you wait for the support team to help you, the longer the site will be offline. If you offer goods or services online, any downtime will affect your website in an adverse way and you may lose current or potential visitors. Many web hosting providers, particularly resellers, answer trouble tickets and e-mails within twenty four hours, but in the Internet space that’s way too long, as customers will rarely return to a website that is not working properly over lengthy time periods.
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One-Hour Response Guarantee in Shared Web Hosting
Our
shared web hosting service come with a one-hour response time guarantee, so regardless of what enquiry or difficulty you may have, we will always be there to lend you a helping hand. In reality, it seldom takes more than half an hour to get an issue sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our customer care team representatives are available 24x7, even on holidays and weekends, which means that you will get swift assistance whenever you need it. We know just how costly time can be, so by the time we answer your support ticket or email, we’ll have enquired into the issue and, if we haven’t resolved it, we will provide you with more details on what you have to do on your end, when the situation requires it. With our support service, you can be certain that there will be someone to help you instantaneously, irrespective of what time of day or night it is.
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One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take advantage of our unbelievably fast support services. You’ll get an answer to any ticket opened through the hosting Control Panel or e-mail sent to our customer and technical support team in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes much less time to explore and resolve a problem. We will provide you with more info in case the solution entails something that needs to be done on your end. In case you contact us during weekends or holidays, the response time will be the same and given that our support team will be at your service 24-7-365, you will obtain instant help for any general, technical or billing issue irrespective of the hour at which you contact us.
