A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It is a very efficient method to receive some information about the website hosting services or have some issue resolved as you're talking to a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the lower possibility of errors at the time you exchange data such as usernames or domain names, the quicker response time as the communication is live as well as the fact that you do not have to stay on the chat all the time - you can do another thing while the representative investigates the issue in question. Furthermore, you are able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone fees that you will need to pay in case you're calling to a different country.
Live Chat Support in Shared Web Hosting
As part of the support services that we provide for our shared web hosting service, you will find live chat support that is available every day, even on holidays. You're able to get in touch with us regardless if you already have an account or not, as we can support you with all sorts of things, ranging from supplying you with general information regarding our solutions if you aren't our client yet and you're thinking about obtaining one of the plans, to helping you with installing an e-mail account in an e-mail client. Some problems are more complicated and time-consuming, which means that you'll have to take advantage of the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we provide with our Linux semi-dedicated servers, you'll be able to find the replies for any questions you have or get various troubles dealt with very quickly. Our service is available each and every day, thus you're able to contact a representative even on holidays and weekends. In the event that you're unsure which package is better for your websites or if our state-of-the-art cloud hosting platform matches some system requirements, you can come on the live chat before you purchase anything. If you're a present customer, you are able to receive more details about billing issues, account settings and a number of common tech issues you may have, let's say in case you are unable to install an e-mail account in a client on your personal computer. Our live chat can save you lots of time regardless where you are or when you contact us.