Integrated Ticketing System

What precisely is an integrated ticketing system and what are the benefits of using one? How is it different from other forms of customer support?

There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a support ticket system. It’s the easiest medium of correspondence for a variety of reasons. In case no customer care staff representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always be received. Besides, you can copy and paste extensive pieces of info without having to worry about printing mistakes, and if a certain problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the same location, so each party can always follow the steps taken by the other one. The negative side of using tickets to contact your hosting company is that they’re usually separate from the hosting platform, which means that if you have to supply info or to follow guidelines, you’ll need to use at least 2 different interfaces and this number can rise in case you would like to administer multiple domains. Furthermore, lots of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

: Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our shared web hosting service is not separate from the hosting account. It is included in our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you need with only a couple of mouse clicks, without needing to leave your account. The ticketing system offers a quick-search field, which will help you track the status of practically any ticket that you’ve already opened, in case you need it. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to solve a given issue before you actually open a ticket. The ticket response time is maximum 60 minutes, which means that you can receive timely assistance at any specific time and if our tech support team recommends that you should do something within your account, you can do it on the spur of the moment without having to sign out of the Control Panel.; Integrated Ticketing System in Semi-dedicated Servers

We deem it far more convenient to manage everything in a single place, which is the reason why we’ve integrated a ticketing system into the custom-created Hepsia hosting Control Panel, which is offered with each semi-dedicated server account. This will permit you to manage the correspondence with our customer service staff along with your hard disk drive space, so you won’t need to remember an additional login name for another admin console. You will be able to post a new ticket or to check the status of an old one with less than a couple of mouse clicks whilst you’re browsing the files hosted in your account. Besides, you can look through older tickets using a clever search function or read applicable FAQ articles, which contain solutions to commonly faced difficulties. The inbuilt trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to assist you.