Irrespective of the fact that the hosting service supplied by the different companies is more or less the same, each provider has got a customized platform with its own tweaks and ways to accomplish specific procedures. For this reason, an information-loaded knowledge base will be rather helpful both for people with zero practical experience and for technically competent users who will at some point find out how certain tasks are accomplished, but will waste precious time meanwhile. The aim of such a knowledge base is to make the service quick and easy to use, saving users lots of time and effort. The result is more pleased customers, since they can quickly find the info they require, and substantially less work for the tech support team members, because usually the vast majority of the enquiries and issues that clients have got are already included in the knowledge base. On the condition that the articles themselves are professionally written and encompass more topics, you will be able to learn more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Web Hosting
If you get a shared web hosting package through us, you will receive access to our elaborate online help documentation where you will find information about just about everything connected to our web hosting services. The topics encompass anything from how to set up an email account on your cell phone, to how to accomplish various things using an .htaccess config file. The articles are written in a simple-to-comprehend manner and include elaborate instructions on how to carry out a given task within your Hepsia Control Panel. You can also find info that’s not directly connected with Hepsia, for example one that concerns Internet applications on your desktop computer. The complete archive of articles will be available in the Control Panel’s Help section, but the ones that are relevant to a given Control Panel section can be accessed on the spot. Considering the fact that we have covered as many topics as possible, you’ll be able to find out more or less everything connected to your web hosting account.
Extensive Online Documentation in Semi-dedicated Servers
Our Linux semi-dedicated servers include comprehensive technical documentation where you will find info on all the features that our in-house developed Hepsia Control Panel comes with, plus solutions to different questions and complications that you might bump into. All setup guides contain exhaustive instructions, which implies that you will not need to worry about omitting something in case you want to export a MySQL database, for example. The troubleshooting articles encompass different possible reasons for specific issues and the solution for each and every one of them, so in case you’re not able to send email messages although you have the correct settings, for instance, you can quickly find out what the reason for this could be and recover the issue with a couple of clicks of the mouse in your mail client. As Hepsia offers quite a few features, you will be able to find related articles in every section. If you prefer to examine all help articles, click on the Help link, which is located in the top right corner of the Control Panel.