A 99.9% Server Uptime
Our shared web hosting platform is based on a solid, top–drawer hardware configuration and a significantly modified Linux version. That is why, no matter what your site is, or how many visitors you have, or even if there’s a DoS attack, our web hosting servers will remain up and running and your websites will stay visible online.
All shared web hosting service packages include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it’s essential that you also build your own network architecture. That is why we set up a custom internal network in each one of our data centers. Based on top–notch Juniper routers and switches, our internal network allows for incredibly fast data transfer speeds and is fully redundant.
Therefore, you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, irrespective of which hosting plan you’ve opted for.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not satisfied with our web hosting services, or if you consider them inadequate, or if you decide that you should have a Linux VPS web hosting service rather than a cloud hosting plan – you will get your money back, no questions asked.
All domain name registrations are non–refundable, but you will retain total control over your domain names even when you close your hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get an answer, you’re aware of how infuriating this can be, even more so when your site is on the line. That’s the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technicians will be right here for you and they’ll respond to you within 60 minutes. And the best part is that their average support ticket response time is well under twenty minutes!